Returns

• Eligibility: To be eligible for a return, the t-shirt must be in its original, unworn, and unwashed condition with all tags still attached. You must request a return within 30 days from the date of delivery.
• Non-Returnable Items: Please note that t-shirts marked as "Final Sale," "Clearance," or "Personalised" cannot be returned unless they arrive damaged or faulty.
• Proof of Purchase: A valid proof of purchase (such as a receipt or order confirmation email) is required for all returns.

Refunds

• Refund Process: Once we receive and inspect your returned t-shirt, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-14 business days and credited to your original payment method.
• Partial Refunds: If the returned item shows signs of wear, damage, or is missing original tags or packaging, we may offer a partial refund.
• Shipping Costs: The original shipping charges are non-refundable. If the return is not due to an error on our part (such as a defective item), the cost of return shipping will be deducted from your refund.

Exchanges

• Exchanges: We offer exchanges only if the t-shirt you received is defective, damaged, or if an incorrect item was sent. For an exchange of the same item, please contact us within 30 days of receiving your order.
• Size Exchanges: For size exchanges, please ensure the t-shirt is unworn and in its original condition. You may be responsible for return postage when exchanging for a different size.

How to Initiate a Return or Exchange

• Contact our customer service team at [email/phone] with your order number and reason for the return or exchange.
• Once we’ve approved your return, you will receive instructions on how to send the t-shirt back to us.
• For returns, we will process the refund once we’ve received and inspected the item. You will receive an email notification when your refund is complete.

Faulty or Incorrect Items

In accordance with UK law, if your item is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement. Please contact us immediately if you receive a defective or incorrect item.

Late or Missing Refunds

• If you haven’t received your refund after 14 business days, please check with your bank or card provider, as processing times may vary. If you still haven’t received your refund after this period, please get in touch with us at [customer service contact].

Consumer Rights (UK)

Our return and refund policy is in line with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your statutory rights are not affected by this policy. For more information on your legal rights, please visit the UK government website at https://www.gov.uk/consumer-rights.

Contact Us: contact.bungeestudio@gmail.com

We value your business and aim to provide the best possible shopping experience. If you have any questions or need further assistance, don't hesitate to get in touch.

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